ECL Charles Dickens Day Service

Award: GOLD

The ECL Charles Dickens Day Service, based in Chelmsford is a specialist dementia service for adults living with early through to late stages of dementia.

The Older People service at Charles Dickens offers specialist, person-centred support, and a range of tailored activities, which are focused on maintaining independence, engaging with the local community and social interaction.

A key worker is allocated to each customer (the service users) supporting them with any requirements and helping to make their time at the Day Service enjoyable, stimulating and fulfilling.

The support and activities are tailored to individual needs with a focus on supporting customers to continue managing everyday activities and enabling them to remain in their own home, examples of activities include weight management, wellbeing therapies, digital inclusion/technology sessions, singing, seated exercises and general socialising. There are on average 7 staff present each day. This is subject to the customers' needs, for example if 1:1 support is required. ECL has a separate clinical team of behavioural support, speech and language therapists, physiotherapists, occupational therapists and this resource is available to customers of the Day Service.

Sessions are flexible and can vary in length of time (from 3 hours to a full day) and frequency per week , dependent upon the individual circumstances and needs. The centre is open from 08:30 - 18:30, Mon - Sat.

The Day Service is in a single storey building approximately 170sqm and comprises of entrance hallway, multi-purpose activity room (71sqm), adjoining conservatory (26sqm), therapy/activities room, active support room (kitchen skills), assisted bathroom, staff facilities and 3no. WC's. The entrance hall also doubles as a seating area and reminiscence area and there is also a small enclosed garden which is accessed from the conservatory.

ECL Charles Dickens is committed to ensuring that the support and environment provides an enhanced experience for their customers with dementia.